Overview
Twic Media Reports ("TMR", "we", "us") respects your privacy. This policy explains what information we collect when you visit twicmedia.ss, subscribe to our newsletters, contact our newsroom, or become a supporter — and how we use and protect that information.
Information We Collect
We may collect the following types of information:
- Contact details — name, email address, and phone number when you submit a form, subscribe to alerts, or contact us.
- Usage data — pages visited, time on site, referring URLs, and general location (country/region) collected through standard analytics tools.
- Device information — browser type, operating system, and screen size to improve site performance.
- Payment information — processed by third-party payment providers; TMR does not store full card numbers on our servers.
- Tip submissions — content and metadata you voluntarily provide; confidential tips are handled with extra care (see below).
How We Use Your Information
We use collected information to:
- Deliver news alerts, newsletters, and membership communications you have requested
- Respond to enquiries, corrections, and tip submissions
- Process supporter contributions and maintain membership records
- Analyse site traffic to improve content and user experience
- Comply with applicable legal obligations
We do not sell your personal information to third parties. We do not share subscriber lists with advertisers.
Cookies & Analytics
Our website uses cookies and similar technologies to remember preferences (such as dark mode) and measure audience size. You can disable cookies in your browser settings, though some features may not function correctly.
Confidential Tips
If you submit a news tip marked confidential, we take reasonable steps to protect your identity. We recommend using our secure tip line or encrypted email for sensitive submissions. No method of transmission is completely secure; we encourage you to assess risks before sharing.
Data Retention
We retain personal information only as long as necessary for the purposes described above, or as required by law. Newsletter subscribers may unsubscribe at any time; supporter records are kept for accounting and transparency reporting.
Your Rights
You may request access to, correction of, or deletion of your personal data by emailing privacy@twicmedia.ss. We will respond within 30 days.
Children
Our services are not directed at children under 13. We do not knowingly collect personal information from children.
Changes
We may update this policy from time to time. Material changes will be noted on this page with a revised date.
Contact
Questions about this privacy policy? Email privacy@twicmedia.ss or write to TMR House, Main Road, Turalei, Twic County, South Sudan.